About this website

We have recently revamped our website to make important information easier for you to find.

Feedback

Your feedback can help us improve the website. Send us a message or call us toll free from an Australian landline on 1300 781 500 if you would like to let us know about your experience.

Accessibility

Font size

This site has been built on a responsive themed template, this means that the site layout will change depending on the device you are using to view the website. If necessary, you can change font sizes by using settings in your browser.

Viewing PDF files

Some downloadable documents on the website are in PDF format. To view or print these files, you will need Adobe Acrobat Reader installed on your computer. The  software is free, and can be downloaded from: http://www.adobe.co.uk/products/acrobat/readstep2.html.

If you cannot use Acrobat Reader to see these documents (for example, if you use screen reader software or an audio-enabled web browser), Adobe provides a free online tool that converts them to text. To use this service, send the URL (web address) of the Adobe Acrobat document you want to read through the web form at http://www.adobe.com/products/acrobat/access_onlinetools.html. The service will return the document to you as a web page (HTML) or as plain text.

Security

Protecting personal information

We protect the information you provide us through joining the mailing list or sending referrals by using encryption methods and implementing an SSL certificate for those pages. We do not transfer any personal information via email and all financial transactions are carried out through PayPal, an approved and secure third party supplier.

Virus protection

We make every effort to check and test material on our website and the Counterpart Navigator app. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.